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Acqua Star is committed to protecting your privacy. At your first visit you will be asked to fill out a form to assist us in providing you with the best level of service. This information is used for internal purposes only, such as studying our customers' preferences. We may also use your information to contact you for account and promotional purposes.
RETURN POLICY
Refunds or exchange should be done within 7 days from the day of the purchase. After 7 days only exchanges will be allowed. All items returned or exchanged should be unopened and not damaged. All refunds will be given in the same method of original payment.
SPA ETIQUETTE
Upon arrival please turn off any communication devices such cell phones or pagers. Acqua Star makes every effort to provide you and all guests with a peaceful and relaxing environment.
ARRIVAL TIME
At your first visit, please arrive at least 15 minutes prior to your treatment to allow yourself time for registering.
LATE ARRIVAL TIME
Late arrival will reduce the time for your treatment as services must be completed by the designated end-time in order to accommodate the next guest.
CANCELLATION POLICY AND PROCEDURE
All guests are required to provide a 24 hour cancellation notice. If less then a 24 hour notice is given, the service will be charged to the credit card provided at the time of booking.
HEALTH CONSIDERATIONS
Pregnancy or any health concern should be informed to our staff at the time of booking. We suggest that you avoid spa treatments during your first trimester of pregnancy. After this period please notify our staff of your physician recommendations.
GRATUITIES
If our staff exceeds your expectations and creates a pleasant experience, gratuities are greatly appreciated. The standard practice for excellent service ranges from 15-20% gratuity. Envelopes can be found at the front desk or you can hand it directly to your therapist.
PAYMENT
We accept American Express, MasterCard and Visa, Discover as well as traveler’s checks, personal checks and cash.
GIFT CERTIFICATES
Gift certificates for a specific dollar amount are available at the reception desk.
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